1. Introduction

This Privacy Notice outlines how FIDgate ("we," "us," or "our") collects, uses, and protects your personal information when you use our platform and services.

We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws. FIDgate serves as the data controller for personal information processing.

2. Data Processing Activities

We process personal data for the following purposes:

Platform provision: Delivering our services, user authentication, and account management
Service improvement: Analyzing usage patterns to enhance our platform and user experience
Business administration: Managing client relationships, invoicing, and partner communications
Marketing communications: Sending updates, newsletters, and promotional materials (with your consent)

3. Data Collection Sources

We collect information from the following sources:

Direct collection: Information you provide when registering, using our services, or contacting us
Employer organizations: Information provided by your employer when setting up team accounts
Automated systems: Technical data collected through cookies, analytics, and usage tracking
Public sources: Professional information from platforms like LinkedIn for business development purposes

4. Types of Data We Collect

We may collect the following categories of personal data:

Identity information (name, job title, company)
Contact information (email address, phone number)
Account credentials (username, encrypted password)
Usage data (platform interactions, feature usage)
Technical data (IP address, browser type, device information)
Communication data (support tickets, feedback)

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract performance: Processing necessary to provide our services and fulfill our contractual obligations
Legitimate interests: Processing for business operations, security, and service improvement
Consent: Processing for marketing communications and optional analytics (you may withdraw consent at any time)
Legal obligation: Processing required to comply with applicable laws and regulations

6. Third-Party Sharing

We may share your data with the following categories of third parties:

Cloud hosting and infrastructure providers
Payment processing services
Email and communication service providers
Analytics and monitoring tools
Professional advisors (legal, accounting)

All third-party providers are bound by data processing agreements and are required to maintain appropriate security measures. International data transfers are conducted using Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal data according to the following schedule:

Active accounts: Retained for the duration of account activity; deleted within one year after account becomes inactive
Business contacts: Retained for contract duration plus 5 years for legal and tax purposes
Marketing data: Retained until you unsubscribe or withdraw consent
Technical logs: Retained for up to 12 months for security and troubleshooting purposes

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data ("right to be forgotten")
Right to restriction: Request limitation of data processing
Right to object: Object to processing based on legitimate interests
Right to data portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at contact@fidgate.com. We will respond to your request within 30 days.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and audits
Employee training on data protection
Continuous monitoring and incident response procedures

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These include:

Essential cookies: Required for platform functionality
Analytics cookies: Help us understand how visitors use our site
Preference cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through a notice on our platform. The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Contact Information

For questions about this Privacy Policy or to exercise your data rights, please contact us:

FIDgate

Email: contact@fidgate.com

You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been violated.